Dropping this note off posted by The Sims webteam on facebook.
For those of you who have been trying to log in to TheSims3.com and have been receiving the “Invalid” error – there is an issue and we are aware of it. We will need a few days to get the issue fixed.
If you receive this error – PLEASE DO NOT create a new account.
Again, please wait a few days for this issue to be fixed. We apologize for the inconvenience.
Thanks.
I know a few people who asked if I could help them out diagnosing their issues with the official site. Hopefully once they are done with the fixes you’ll be able to have proper access 🙂