Yesterday, EA announced that owners of any Sims 2 game on Origin will get The Sims 2 Ultimate Collection for free. Since then EA have released this handy FAQ to answer some questions you may have.
The Sims 2 Ultimate Collection has started rolling out to gamers, so keep an eye on your account!
I got an email saying I would get a copy of The Sims 2 Ultimate Collection, but I can’t find it in my library?
The Sims 2 Ultimate Collection is going out to gamers right now. Everyone who had a digital copy ofThe Sims 2 will find the Ultimate Collection in their library within the next 5 days. Just log in to Origin and visit your My Games library.
I hear that you are no longer supporting The Sims 2. What does that mean?
Going forward, EA will no longer be providing any new content or making any additional technical updates to The Sims 2. If you have a problem with your game, you are of course still welcome to contact us here at EA Help.
How do I get The Sims 2 Ultimate Collection?
The Sims 2 Ultimate Collection is being given out to any gamer who purchased and registered a digital version of The Sims 2.
I didn’t get an email but I want a copy of The Sims 2 Ultimate Collection.
Any gamer who has purchased and registered a digital copy of The Sims 2 on Origin will receive the Ultimate Collection. If you can’t find your copy, please contact a Game Advisor for help.
What does The Sims 2 Ultimate Collection contain?
The Ultimate Collection includes The Sims 2, as well as every single The Sims 2 expansion pack and stuff pack.
How do I remove the old version of The Sims 2 from my game library?
Just right-click on the old tile for The Sims 2 game and select hide tile.
I got The Sims 2 and all its expansions in disc-form. Is it any way to like register them on Origin? I tried to do it the traditional way via Origin but it wouldn’t let me. Am I screwed?
No you aren’t screwed! I had the same problem and just contacted EA Cutomer Support and they helped me out. 🙂
Oh, nice! You got a link?
Just go to help.ea.com and click your way to the live chat from there.
Hmmm, browsing through the games-list on help.ea.com and can’t find TS2, (since I dont have it in my library and only on disc). So I figure I should go via the topics-button. What topic did you choose? Not really sure what to pick here.
Just realised you said “live-chat”… 🙂 But with my luck this message appears: “Service delays via phone and live chat due to Typhoon Rammasun”
Ugh, I gave away my Sims 2 boxes since they were the kind of Mac that got made obsolete.
I just had to use the live chat, and send them a photo of my physical copy and they added it to my account! 🙂
Just open up your Origin acct page and select redeem product code type in “I-LOVE-THE-SIMS” and it will add it to your gams.